The Loyalty Effect - the Hidden Force Behind Growth, Profits, and Lasting Value
1996, First Edition. Boston, Mass. : Harvard Business School Press. Fine cloth copy in an equally fine dw. Particularly and surprisingly well-preserved; tight, bright, clean and especially sharp-cornered. ; 322 pages; Description: xii, 323 p. : ill. ; 24 cm. Includes bibliographical references and index. Subjects: Customer relations. Consumer satisfaction. Labor productivity. Item #32341
ISBN: 0875844480
Price: €16.95
See all items by Frederick F. Reichheld, Thomas Teal